About the Role
This role is an urgent requirement from one our our large retail clients and is open to candidates nationwide.
About the Company
First point of contact for concerns from business users, external agencies, and asset consumers relating to technical issues with the platform
Coordinate with Adobe support for product related issues and outages
Review initial information provided in ticket, screen, triage and assign to proper owner.
Trouble-shoot/reproduce/qualify and resolve cases.
Provides resolution results within established Service Level Agreement Guidelines
Lead and coordinate change release process for code deployment to production
Maintain CI/CD deployment pipeline with Azure DevOps and Adobe Cloud Manager
Work with Adobe support in configuring required monitoring and alerting as per Coles’ needs
Ability to independently make effective decisions and to respond quickly and accurately as issues arise
Excellent interpersonal skills with the ability to establish and maintain relationships at all organizational levels
Well-organized, flexible, and able to work under pressure
Experience with Azure Cloud and Azure Storage Solutions.
Experience with Azure DevOps and Adobe Cloud Manager for CI/CD
Cloud-native technologies (Docker/Kubernetes)
APM and Log monitoring tools - New Relic/Splunk